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Arizona state law prohibits smoking in all public areas, including hallways, lobbies, shops, restaurants, lounges, function rooms, the spa and athletic center. Smoking in guest rooms is also prohibited. Failure to adhere to this policy will result in a $500 cleaning fee per room. Thank you for your understanding. Please call 480-423-2571 to request information on designated locations.
Resort casual attire — defined as relaxed yet tasteful apparel — is recommended for guests throughout The Phoenician. For women, this includes blouses or tops, skirts, shorts, dresses or maxi dresses; and for men: slacks, khakis or dress shorts, collared or polo shirts. Jeans are not permitted in J&G Steakhouse.
The Phoenician’s Pet Policy pertains to canines only.
Guests staying at the resort may visit with their dogs only. Dogs must weigh less than 40 pounds. Up to two pets per guest room are permitted. To maintain resort standards, a non-refundable, deep-cleaning fee of $150 USD will be charged per pet, per stay. Guests must sign a pet liability waiver upon arrival for any damages their pets may cause. Dogs and their owners are accommodated on the ground floors of the resort’s casita buildings. Certain areas of the resort grounds are restricted from dogs, including all pool areas and restaurants. Pets must be leashed at all times when walking the resort grounds, and may not be left alone in guest rooms. Dog beds and bowls are provided upon request.
Please take a moment to familiarize yourself with the following essential security information.
Scottsdale is a spectacular destination for golfers, tennis buffs, hikers and other outdoor adventurers. The region enjoys nearly 300 sunny days every year — more than almost any other city in America.
However, all that sunshine can make for some pretty warm days. It’s important to be aware of the outside temperature when enjoying our Sonoran Desert climate, while also following these simple tips:
For added privacy and security, guest room entrance doors are equipped with an automatic deadbolt, an additional lever to prohibit any other keycard from accessing and a night latch. Patio doors have two locking devices and must be completely closed to engage the locks.
Before opening your guest room door to someone outside your accommodations, The Phoenician recommends that you confirm the person's identity by looking through the door’s wide-angle viewer. Never admit strangers, including unexpected maintenance personnel, other staff and unsolicited delivery workers.
Secure your room keycard like the key to your home. If you lose your keycard, please call 480-423-2571. When you check out, please leave your keycard at the Front Desk.
The Phoenician recommends that you not disclose your room number to anyone.
In the event of an emergency, please call 480-423-2434 for the Security department.
In the event of a natural disaster warning, The Phoenician will do everything possible to protect all guests. In such circumstances, each guest must do his and her part, including:
The Phoenician recommends that guests secure all valuables in the complimentary in-room safe before leaving their room. Instructions are located on the safe. For more storage space, please call 480-423-2571 to request a safe deposit box. The Phoenician cannot be held responsible for any articles of value left unattended in guest rooms.
Arizona state law prohibits adults from leaving children under the age of 14 years unattended. It is especially important that children are not left alone in or around the resort’s swimming pools.